My partner and I were first-time home buyers, and our experience with Cathie’s incredible team of women could not have been any smoother or easier. We felt completely taken care of, and, most importantly, that they had our best interests in mind at all times. I can only describe Cathie as the most competent, thorough person I’ve ever spoken to. I felt instantly at ease. I also cannot stress enough Cathie’s dedication to her clients — even through what I imagine was a painful surgery and recovery and delegating tasks to the rest of her team, she was always in contact and making sure things were going smoothly, and checking in on myself and my partner and how we were doing throughout the whole process.
When we ran into a few issues with the seller’s agent’s unresponsiveness, Cathie called me to both apologize for his unprofessional behavior and also to reassure me that she and her team would work tirelessly to get us the place we wanted, and she meant it. While I’m sure our case was somewhat of a small fry endeavor when it comes to Bay Area real estate, Cathie took it very seriously and handled everything with great respect and punctuality. Every step and reasoning for decisions were patiently explained to us, and always waited on our input.
The experience has been excellent even after we closed. Cathie and her team were so sincere in their congratulations for us, and a few minor things were followed up on with care (more specifically, there was a surprise flooring issue that came up due to the recent heat wave, and while we could have been left to our devices to find someone to fix it, we were sent the contact info of the contractor who had put in the flooring, and he had even been spoken to already by Maria).
I was pretty nervous about buying property in this area, but it could not have been an easier experience for us as first-time buyers. I cannot recommend Cathie enough!